Helping a leading technology company communicate a complex customer offering with a people focused and engaging web site.

Client

Data#3

Deliverables

  • UX and UI Design
  • Website Development
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Challenge

What was the challenge?

As Australia’s leading enterprise IT organisation, Data#3 needed to show their customers they can deliver the digital future. Their current web site was visually dated and hadn’t kept up with the evolution of the Data#3 brand. The content was complex and had grown beyond the navigation structure, however their knowledge centre had over one thousand articles that were well utilised and provided a great entry point via internet search.

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Solution

What did we do next?

ROMEO started with a strategic review of the information architecture and reframed the navigation in a way that put the customer first. We ensured a customer looking for a service or solution had clear paths to the content they needed, framed within the context of the Data#3 industry partners like Cisco, HP and Microsoft. Once that structure was in place our UX team created an engaging and beautiful site with the Data#3 brand.

At the heart of the development was the client need to maintain their own content. The Data#3 marketing and product team were CMS savvy they just needed content management they could use to create a site that was compelling and fitted the brand.

We ported the valuable knowledge centre over to the new site incorporating the new brand and adding categorisation and a powerful search.

Finally, every call to action integrated with Data#3’s chosen CRM so that site leads went straight to the right people within Data#3.


Results

Some of the highlights

20%

yoy increase in monthly visitors 3 months after launch

15k

users per month

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