Women's Legal Service Qld
Challenge
What was the challenge?
What was the challenge?
To provide safe and reliable services, WLSQ needed a website experience that seamlessly guided users through every stage—whether they were gathering information or determining their next steps. This meant tailoring the journey to individual needs, providing support and extra safety measures in more critical situations, and being sensitive to the kinds of information and assistance required in a wide range of circumstances.
Solution
What did we do next?
What did we do next?
Creating a seamless and supportive website experience meant organising content in a way that made information easier to process, search through, and find. Clear titles, labels, and headings improved accessibility, making it simple to identify the right support. The quick exit button was fixed to offer an added layer of safety in critical situations. Every element was designed to create a seamless, secure experience that supports a wide range of needs.